Contact centre manager jobs in Serangoon

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Job Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: (Shift allowance provided) 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend,...

Job Summary Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to enhance efficiency, reduce costs, and...

Join to apply for the Executive, Contact Centre role at Singlife Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology‐enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive...

Customer Service Officer - Retention (Contact Centre) We are looking for a dynamic retention officer to help us retain our core customer base. In this role, you will interact with our customers, understand the issues they face, and gather feedback on how we may improve our products or services in order to retain their business. To be successful as a retention officer, you should have a persuasive...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possiblewhen human expertise meets technology. Together,Resolution= enables the future — starting with yours. Top reasons to work here: Attractive remuneration, great perks, and performance...

The Job Conduct monthly auditing on team's calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP Conduct monthly staff performance coaching and mentoring Manage staffing...

Customer Service Executive Location: West Working hours: Mon – Fri, Fully on-site Salary: $2,500 - $2,800 + AWS + VB We are seeking a proactive and customer-focused individual to lead and manage daily operations within our contact centre. The ideal candidate will ensure exceptional service delivery across all customer touchpoints, resolve escalated issues, and drive continuous improvement in...

A leading global real estate services firm in Singapore is seeking a Contact Centre Manager to oversee daily operations and ensure efficient service delivery. The successful candidate will monitor staff performance and compliance with necessary training while fostering a supportive environment. Candidates should have a diploma and at least 5 years' experience in contact centre management, along...

About Us SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are committed to rewarding our people fairly and developing them in their careers. Grow your career in a vibrant and collaborative environment built around a culture of respect...

Customer Care Executive - Contact Centre (1 Year Contract) Join us to apply for the Customer Care Executive - Contact Centre (1 Year Contract) role at Income Insurance Limited . Job Description Let your passion for service come alive in your profession. You thrive on lending a helping hand to those who need assistance and always take responsibility to ensure all tasks are completed promptly. If...

Senior Customer Service Associate, Group Contact Centre Job ID: 9406 Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a...

Sector: Healthcare / Customer Service Location: Bukit Merah Employment Type: Contract Working Hours: 5.25 days per week Monday to Friday: 8:30 a.m. – 5:30 p.m. Alternate Saturday: 8:30 a.m. – 12:30 p.m. Job Responsibilities Handle incoming calls and manage general enquiries Provide basic information on appointments and services Route calls to the appropriate departments Record and update call...

About the Role: Manage and oversee the daily operations of the project , ensuring efficient and effective service delivery for both calls and written correspondence. Monitor performance based on KPIs and provide project with daily and periodic call and case performance reports, including any ad-hoc reports as required. Ensure the contact centre team complies with the necessary training and...

A prominent recruitment firm is seeking a Customer Service Executive in Singapore to manage daily operations within the contact center. The ideal candidate will ensure exceptional service delivery, resolve escalated issues, and coach retail agents. You need a diploma and preferably 3 years of experience in a similar role. This is a fully on-site position with a salary range of $2,500 - $2,800...

A leading contact centre operations firm in Singapore is looking for a seasoned manager with 7–10 years of experience in contact centre operations. The ideal candidate will oversee manpower planning, manage escalations, and interface with clients. Prior exposure to government or public-sector environments is preferred, along with certifications like Lean Six Sigma or ITIL. This position demands...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours. Top Reasons to work with TDCX Attractive remuneration, great perks, and performance...

A prominent healthcare institution in Singapore is seeking an experienced individual to oversee daily operations and manage projects in the Contact Centre. The role involves collaborating with management on resource planning, maintaining compliance with regulations, and ensuring high service levels. The ideal candidate should have a tertiary degree and at least 2-3 years of call-centre project...

A recruitment agency in Singapore is seeking a skilled supervisor to manage a customer service team. Responsibilities include auditing calls, handling stakeholder requests, coaching staff, and ensuring KPI compliance. Candidates should have a diploma and at least two years of supervisory experience in a customer service environment. Strong communication and interpersonal skills are essential for...

A leading service provider in Singapore is looking for a Quality Assurance Specialist to help deliver excellent service to partner brands. Responsibilities include monitoring service performance, providing actionable feedback to improve quality, and collaborating with teams to enhance evaluation programs. Candidates should possess a GCE 'A' level or Diploma, have at least 2 years in contact...