Contact centre manager jobs in Tuas

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Job Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: (Shift allowance provided) 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend,...

Job Summary Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to enhance efficiency, reduce costs, and...

Responsibilities Lead the strategic design and operationalisation of the live chat service channel integrating WhatsApp with human agent support Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities Design enhanced service delivery models, establish operational frameworks and requirements, and define performance...

Overview We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer experience by addressing enquiries, providing accurate...

Join to apply for the Executive, Contact Centre role at Singlife Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology‐enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive...

Customer Service Officer - Retention (Contact Centre) We are looking for a dynamic retention officer to help us retain our core customer base. In this role, you will interact with our customers, understand the issues they face, and gather feedback on how we may improve our products or services in order to retain their business. To be successful as a retention officer, you should have a persuasive...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possiblewhen human expertise meets technology. Together,Resolution= enables the future — starting with yours. Top reasons to work here: Attractive remuneration, great perks, and performance...

Customer Service Executive Location: West Working hours: Mon – Fri, Fully on-site Salary: $2,500 - $2,800 + AWS + VB We are seeking a proactive and customer-focused individual to lead and manage daily operations within our contact centre. The ideal candidate will ensure exceptional service delivery across all customer touchpoints, resolve escalated issues, and drive continuous improvement in...

The Job Conduct monthly auditing on team's calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP Conduct monthly staff performance coaching and mentoring Manage staffing...

Senior Service Team Leader, Group Contact Centre As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities Monitor performance real-time and manage resources / deploy manpower Prepare...

What the role is: Looking for a job that actually makes a difference? Join us at the Forefront of Shaping Healthier Lives The Health Promotion Board's vision is to make Singapore a nation of healthier people. Come be a part of this journey if you're passionate about creating boundary-pushing work that drives behavioral change. You will be a part of HPB's Customer Support (CS) team, which plays a...

About Us At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the...

A leading global real estate services firm in Singapore is seeking a Contact Centre Manager to oversee daily operations and ensure efficient service delivery. The successful candidate will monitor staff performance and compliance with necessary training while fostering a supportive environment. Candidates should have a diploma and at least 5 years' experience in contact centre management, along...

A healthcare service provider in Singapore is seeking a Contact Centre professional to manage incoming queries via phone and email. The successful candidate will ensure a positive customer experience by addressing enquiries and providing accurate information. We're looking for someone with at least 1 year of call centre experience, strong customer service skills, and the ability to work under...

About the Role: Manage and oversee the daily operations of the project , ensuring efficient and effective service delivery for both calls and written correspondence. Monitor performance based on KPIs and provide project with daily and periodic call and case performance reports, including any ad-hoc reports as required. Ensure the contact centre team complies with the necessary training and...

Additional Information: Training provided (up to 4 weeks) Working days: Monday to Friday (Office Hours) Training & Working Location: Chai Chee, Bedok (East) Incentive: Monthly KPI incentive Commencement Date: February 2026 Job responsibilities: Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live...

A leading contact centre operations firm in Singapore is looking for a seasoned manager with 7–10 years of experience in contact centre operations. The ideal candidate will oversee manpower planning, manage escalations, and interface with clients. Prior exposure to government or public-sector environments is preferred, along with certifications like Lean Six Sigma or ITIL. This position demands...

A leading healthcare institution in Singapore is looking for a Senior Service Team Leader for its Group Contact Centre. This role ensures optimal operational efficiency and customer satisfaction while managing a team of Customer Service Associates. Responsibilities include monitoring performance, preparing reports, and conducting training. The ideal candidate should have a diploma and 2-3 years...

A prominent healthcare institution in Singapore is seeking an experienced individual to oversee daily operations and manage projects in the Contact Centre. The role involves collaborating with management on resource planning, maintaining compliance with regulations, and ensuring high service levels. The ideal candidate should have a tertiary degree and at least 2-3 years of call-centre project...