Contact centre manager jobs

Core Experience - Minimum 7–10 years of contact centre operations experience - Prior experience managing 24/7 operations - Exposure to government, public-sector, or regulated environments preferred - Hands‑on experience in: - SLA and KPI management Incident and escalation handling - Client‑facing governance and reporting Credentials / Professional Background Any one (or more) of the...

Job Summary Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to enhance efficiency, reduce costs, and...

Job Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: (Shift allowance provided) 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend,...

Job Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: (Shift allowance provided) 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend,...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Job Summary Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to enhance efficiency, reduce costs, and...

Job Summary Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to enhance efficiency, reduce costs, and...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Job Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: (Shift allowance provided) 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend,...

Job Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: (Shift allowance provided) 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend,...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Job Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: (Shift allowance provided) 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend,...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Job Description & Requirements Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: (Shift allowance provided) 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours: 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day: Scheduled by Client (1 weekday + 1 weekend,...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...

Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands‐on experience in: SLA and KPI management Incident and escalation handling Client‐facing governance and reporting Credentials / Professional Background Any one (or more) of the following would be...