Call centre manager jobs in Kampong Ubi

A leading healthcare institution located in Singapore is seeking a Manager for Support & Patient Operations to lead the Call Centre & Appointment Services Department. The ideal candidate will have at least 6 years of managerial experience within healthcare operations, strong leadership skills, and the ability to manage multiple service lines. This role focuses on overseeing call centre operations...

Senior Assistant Manager, Care and Call Centre (CareHub) Job Openings Senior Assistant Manager, Care and Call Centre (CareHub) About the job Senior Assistant Manager, Care and Call Centre (CareHub) Job Brief As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs)...

Responsibilities Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to ensure better performance and...

Location – Kallang Salary - $4800 – 6000 (Depending Experience) –from CallCentre Working Hours – Mon to Sun – 5.5days RESPONSIBILITIES AND AUTHORITIES Take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects. Involved in soft launches & pilot runs for all assigned projects and ensure smooth...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours. Top reasons to work here: Attractive remuneration, great perks, and performance...

Responsibilities Lead the strategic design and operationalisation of the live chat service channel integrating WhatsApp with human agent support Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities Design enhanced service delivery models, establish operational frameworks and requirements, and define performance...

A leading recruitment firm in Singapore is seeking a Customer Service Executive to join their call centre team. In this role, you will resolve customer inquiries and deliver outstanding service, while managing a high volume of calls. The ideal candidate will have a post-secondary certificate and possess strong communication skills, both verbal and written. Flexibility to work on a rotating shift...

Our client, a well-known company, is looking for candidates for the position of Call Centre Executive. RESPONSIBILITIES Address customer inquiries through various channels, including phone, email, Live Chat, WhatsApp, and in-person, ensuring prompt and professional service. Oversee grading operations, encompassing parts extraction and regular stocktaking activities. Conduct spare parts...

We are looking for a Customer Service Officer to support a public-facing hotline and provide timely assistance to users through calls, emails, and chatbot channels. The role requires strong communication skills, customer focus, and the ability to work effectively in a fast-paced contact centre environment. Key Responsibilities Perform outbound calls to users who have requested callbacks Handle...

Company description: National Healthcare Group Polyclinics Job description: What you'll do as a Team Lead? As Team Lead or Deputy Team Lead of the Virtual Service Centre (VSC), you will lead customer support officers in delivering excellent patient care across NHG polyclinics and healthcare institutions. You will be a key enabler ensuring VSC provides an exceptional first point of contact for...

Customer Service Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels. Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience. Ensure continuity and clarity of communication, with prompt follow‐up when addressing...

Lead, coach, and develop Assistant Managers, Team Leaders, QAs, Trainers, and Agents. Drive employee engagement and foster a thriving workplace culture. Support performance improvement and succession planning within the team. Collaborate with HR and Recruitment on hiring and onboarding. Work with QAs and trainers to conduct audits, training, and skill development. Implement changes impacting the...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours. Top reasons to work with TDCX Attractive remuneration, great perks, and performance...

Manager (Support & Patient Operations - Call Centre & Appointment Services), EGH Planning Office Job Category: Administration The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering...

Responsibilities Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to ensure better performance and...

Senior/Patient Service Associate, Call Centre Job Category: Ancillary Posting Date: 18 Mar 2025 Job Description: You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms. Requirements: GCE 'N' Level / GCE 'O' Level with at...

A recruitment agency is looking for an Operations Manager in Singapore. The candidate should have a minimum Diploma or Degree in Business Admin and 3 to 5 years of experience in operations management, including at least 1 year in a supervisory role. Experience in a call centre environment is essential. The role involves daily operations execution, stakeholder collaboration, and performance...

Location: West / East Salary: Up to $3,000/month Working Hours: Monday – Friday, 8.30am – 5.30pm Job Scope Handle customer calls, emails, and order processing with accuracy and professionalism Manage sales orders, client enquiries, and complaints promptly Ensure all data is correctly documented in the system Liaise closely with the operations team for issue resolution and order follow-up Provide...

Overview Min Diploma / Degree in Business Admin or related discipline At least 3 to 5 years of relevant experience in operations management with 1 year in a supervisory role Prior experience working in call centre environment essential NO shifts required Able to support daily execution of operations, ensure smooth handling of enquiries, escalations and issue resolutions Collaborate with...

Sector: Healthcare / Customer Service Location: Bukit Merah Employment Type: Contract Working Hours: 5.25 days per week Monday to Friday: 8:30 a.m. – 5:30 p.m. Alternate Saturday: 8:30 a.m. – 12:30 p.m. Job Responsibilities Handle incoming calls and manage general enquiries Provide basic information on appointments and services Route calls to the appropriate departments Record and update call...